Director Sales Operations

Austin, TX

Posted: 07/08/2019 Industry: Operations Job Number: 23609
Category : Operations
Location/City : TX - Austin
Area Code : 512
Job Type : 1: Full Time
Country/Locale :
Id : 23609


#23609 Director Sales Operations - Global Logistics & Supply Chain Technology
Austin, TX


Our client is the global leader in end to end logistics & supply chain management technology. They're one of the premier cloud-based providers of networked supply chain solutions, featuring a complete portfolio of applications that enable the world's most complex supply chains to better plan, collaborate, and execute their end-to-end operations. Many of the largest brands, manufacturers, and logistics operators across a range of industries use our client's network and platform to orchestrate their global supply chains creating significant efficiencies.

We are looking for a self-motivated Director of Sales Operations to run Business Unit Field Operations worldwide. This role will be responsible for partnering with Business Unit and Sales leadership to develop accurate forecasting & pipeline measures, build strong relationships across field leadership and other cross-functional departments to influence decision making, drive process optimization and overall salesforce effectiveness.

This is a high impact position in a fast-growing, highly successful organization that offers tremendous room for professional growth. The position reports to the SVP, Field Operations.

Key Responsibilities

Optimization of the sales and PS forecasting process so that it accurately predicts future performance. Ensure that forecasting efforts are appropriately integrated with other planning processes within the company.

Partner with field leadership to drive field performance and identify opportunities for sales and PS process improvement. Foster an environment of continuous improvement.

Work closely with Executive Field Leadership in preparing executive management presentations of sales & PS performance and key performance measurement indicators.

Manage & prioritizes investments in enabling technologies in support of sales organization productivity.
Cross functional collaboration with other groups such as Finance, Legal, Marketing, Customer Success and Professional Services in achieving the company's business objectives.

Partner with HR, Field & PS leadership to define, implement, and manage field commission plans, including any special incentives that drive intended field behavior.

Develop and maintain group dashboards, recommend revisions to existing reports and assist in the development of new reporting tools as needed.

Manage Field Operations M&A integration efforts.

Build strong relationships across field leadership and related business partners to influence decision making and foster strong cross-functional relationships.

Manage, develop and mentor the Field Operations team, including global team members.

Key Competencies

Excellent oral and written communication skills.

Strong interpersonal skills including the ability to interact effectively with business leaders at all levels of the organization.

Strong process and analytical skills, with exceptional attention to detail.

In-depth experience and knowledge of sales & PS operations best practices.

Must be customer-oriented and deliver services in a responsive manner to meet needs of the field.

Ability to juggle and manage multiple priorities and meet deadlines in a fast-paced environment.

Ability to identify and develop people, processes, & systems that contribute to enhanced productivity and performance.

Tool Savvy - i.e. SalesForce.com, Microsoft Office (particularly Excel), Marketo and other field productivity tools.

Change agent and problem solver.

Willingness to travel up to 50% of the time.

Education and Experience

Undergraduate degree in Business, Master's degree a plus.

10+ years of combined experience in a sales, sales support, or sales operations role at a software tech company (SaaS experience preferred), with at least 2+ years' experience managing a team.

Strong M&A integration experience.

Excellent business process skills.

Salesforce.com experience.

Direct sales experience a plus.

Proven experience working in a high growth, fast-paced organization.


Track record of working with all levels of sales reps and executives.

Excellent knowledge and use of Microsoft Office applications.

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