Developer Support Engineer

Sunnyvale, CA

Posted: 01/21/2019 Industry: Support Engineer Job Number: 23467

Job Description

Category : Support Engineer
Location/City : CA - Sunnyvale
Area Code : 650
Job Type : 1: Full Time
Country/Locale :
Id : 23467

23467Developer Support Engineer - DevOps
Sunnyvale, CA

If you want to work with developers in the world's top software companies, you should apply! Our technology-driven client is looking to add top-notch Developer Support Engineers. We are looking for partners rather than just employees.

Serve as the technical focal point for the customers. Integrate and collaborate with R&D, QA, Release and Sales teams. Investigate and analyze complex customer's CI/CD scenarios and provide innovative solutions for their requirements.

Troubleshoot developer support cases, including:
Develop scripts in Bash, Python, Groovy for debugging and/or automating.
Setting up applications and 3rd party products in various development environments.
3rd Party Product configuration.
Analyzing log files, thread dumps, HTTP traffic, JVM and OS parameters.
Reproducing customer scenarios and filing relevant bugs/features.
Working in shifts (independently or in a team) - morning and evening shifts.
Maintaining a knowledge base of known issues and solutions.

Desired Skills and Experience:
Experience in Linux.
Strong Technical Software-related Debugging.
Intermediate Understanding of Java or other compiled language.
High Energy and a positive attitude towards learning/teaching.

Nice to have:
Experience in customer support position.
Knowledge/experience with databases, LDAP, Apache https, Apache Tomcat.
Networking experience.
Experience with reverse proxy (nginx/httpd).
Experience in DevOps industry.

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