Customer Success Manager - E-learning/EdTech

San Francisco, CA

Posted: 11/09/2018 Industry: Customer/Client Success Job Number: 23389

Job Description

Category : Customer/Client Success
Location/City : CA - San Francisco
Area Code : 415
Job Type : 1: Full Time
Country/Locale : USA
Id : 23389

23389 Customer Success Manager - E-learning/EdTechLocation: San Francisco, CACompany
Our client helps millions of students improve their writing skills using their adaptive curriculum, and their free version has spread to 1 in 2 school districts in the US. Hundreds of schools express interest in their Premium service every week, and we re looking for an inside sales professional to understand our product inside and out, demonstrate its value to a variety of educational stakeholders, and convert interested parties into satisfied clients.Opportunity
We re looking for an experienced customer success manager (CSM) to structure and deliver success for a portion of our school and district customers, helping them set goals, maximize usage, and achieve desired outcomes for their students and teachers. You will be responsible for renewing and expanding customer accounts, serving as each school ?'s main point of contact and liaising with sales and product departments to ensure success.Key Objectives
-Manage a territory of school and district-level Premium customers, building and maintaining strong relationships with administrators and teachers.
-Hit renewal and expansion quota by retaining accounts, expanding implementations, and cross-selling other Premium offerings when appropriate.
-Set usage and success goals in collaboration with our customers.
-Monitor customer usage trends and optimize implementations to reach internal and external success goals.
-Leverage successful implementations as case studies and models for deploying best practices for our customers.
-Partner with the Sales team for expansion and new business opportunities.
-Use Salesforce to track renewal and expansion opportunities and activities, ensuring data integrity.About You
-You have 2+ years of meeting or exceeding quota in a closing sales and/or account management role.
-You have a track record of building relationships with a variety of stakeholders that have resulted in measurable success.
-You have strong written and oral communications skills.
-You have familiarity with business tools such as Salesforce and Google Sheets.
-You re outgoing, organized, creative, and tenacious in making a difference for our customers.
-You want to work at a mission-oriented startup with a talented team.Bonus points if...
-You have experience in education.

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