Sr. DevOps Engineer AI / ML Enhanced Engagement for Enterprises

San Francisco, CA

Post Date: 03/01/2018 Job ID: 23096 Industry: DevOps Engineer
Category : DevOps Engineer
Location/City : CA - San Francisco
Area Code : 415
Job Type : 1: Full Time
Country/Locale :
Id : 23096


Sr. DevOps Engineer AI / ML Enhanced Engagement for Enterprises
San Francisco, CA 94103 (415)
Company
Our client is using conversation-driven artificial intelligence and machine learning to enable brands to scale customer engagement and workflows without a linear increase in cost of resources or decline in quality of engagement. The platform teaches itself through human interaction to empower agents to do more, faster and better. Our technology is proven to improve customer satisfaction, agent efficiency, and profitability.
Their small team is doing ground-breaking work in building intelligent conversational agents which are disrupting how brands interact and build relationships with customers. Our client is glad to be the platform of choice of some of the world's top companies with enterprise clients in the Americas, Europe, and Asia helping them humanize their engagement with millions more consumers. However, this is only the beginning. They're excited about the opportunities ahead to continue to create an even more differentiated product offering to the world, with deeper proprietary technologies.
To achieve this they're building an amazing team, and here's where you come in...
Role Description
As a Sr DevOps Engineer you will lead, help build and guide the technology future for our client. You will be given responsibility to drive positive mature technology improvements into engineering and all other areas of business. You will be a deciding voice in the direction of technology solutions to support the business.
Responsibilities

Develop and implement internal systems, processes, and best practices to be used by other teams designed to increase productivity.
Automating deployment, monitoring and site reliability for cloud platforms.
Participate in deep architectural discussions to ensure solutions are designed for successful deployment, security, and high availability in the cloud.
Recommend architecture to meet business requirements.
Design and maintain the customer facing and corporate global data center technologies.
Design, implement, and maintain server, storage, network, and security infrastructure.
Design, implement, and test disaster recovery and business continuity architecture.
Ensure all infrastructure components meet proper performance and capacity standards.
Troubleshoot production issues and respond to escalations.
Verify and resolve configuration and other non-software related issues.
Coach and mentor other engineers on methods and techniques.
Requirements

Hands-on technical expert in the DevOps.
Responsible technologist Expertise working with AWS.
The ability to plan and execute technology project for our technology and business teams.
Experience with infrastructure management tools such as: Docker, Terraform, Puppet, Chef, or Ansible.
Experience with High Availability setups using multiple strategies (master/slave, federation, etc.).
Thrive in a diverse, dynamic environment that leverages multiple tools and languages.
Live and breathe all things security.
Have mature opinions on how technology changes are planned, implemented and maintained.
The ability to communicate effectively with thoughtfulness and maturity.
Actively participate in maturing the engineering organization.
The ability to remove obstacles, and weaknesses that slow you and the Engineering Team down.
Experience scaling infrastructure that interacts with 3rd party services.
Experience with Postgres databases.
Colocation experience.
Have built infrastructure to detect problems, monitor health and performance of servers.
BA/BS degree or equivalent, preferably with a numeracy base.
Environment

AWS hosted infrastructure
Linux
Node.js
Python
Elasticsearch
Kafka
Docker
Jenkins
Perks

Competitive salary + equity.
Full medical/dental/vision benefits.
Tons of snacks in the office.
All you can drink coffee.
Convenient office within a 7 minute walk from BART/Muni Underground.
Google apps, Dropbox, Drive, Slack, Mac (or PC) everything.
Jon Piggins / Redfish TechnologyRecruiting ManagerO: 208.450.9511www.redfishtech.comwww.linkedin.com/in/jonpiggins/Building Growth-Mode Tech Companies with Hand-Picked Talent Since 1996


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