Business Operations Specialist
Location/City : CA - Campbell
Area Code : 408
Job Type : 1: Full Time
Id : 23228
#23228 Business Operations Specialist
Location: Campbell, CA 95008
Our client is an international provider of IT security solutions, based in Aachen (Germany) and Campbell (United States). They develop hardware security modules and compliance solutions for telecommunication providers in the field of regulation. They are one of the world's leading manufacturers in both technology segments and the company s goal to protect people and ideas has been committed to over 200 employees. Customers and partners value their reliability and long-term investment security solutions.
We are looking for someone who will be responsible for efficient and smooth handling and management of customer orders and invoice processing for our client, maintaining customer master data and mapping of the process within the used ERP/CRM-Tool. In this position you will provide direct non-technical pre- and post-sales support to sales reps and customers in order to make order processing and invoicing efficient and correct.
-Policing orders placed and checking for full mandatory order details ensuring compliance with company policy and procedures and getting confirmation from responsible sales rep for processing
-Maintain original hardcopy of sales partner contracts (OEM, reseller, partner) with checking and updating of existing data and/or creating new data records in the ERP / CRM system, if needed creation of new customer accounts based on the specified procedure
-Ensure proper communication with the production team and Integration Partners to keep shipping timelines.
-Create financial records based on underlying transactions and approvals, i.e. generate invoices, license certificates, credit notes, cancellations
-Daily invoice printing and sending
-Maintain auditable and traceable documentation (hardcopy and on admin drive) for all financial records (quote, purchase order, invoices, delivery note and shipping track record/proof of delivery)
-Handling Sales Tax matters (registration, maintenance, filing)
-Compilation of order and order backlog reports, on a regular basis as well as on special request for the sales managers and Finance team
-Liaison with team leader and other department managers to resolve and respond to questions, complaints, etc.
-Execute all CAPEX and Cost Center purchases and goods receipts including supplier communication and ERP SAP activities
-Distribute technical queries to technical support staff
-Assist with the resolution of invoice and pricing queries
-Training of and support for the sales team
-Several years of experience in a sales back office position
-Experience with order processing
-Experience with data maintenance in a complex system, use of databases is a bonus
-Experience with CRM-Tool and ERP-Tool
-Good MS-Office skills
-Good verbal and written communication skills
-Ability to learn and use new product knowledge, information and processes
-Ability to work and think across departments
-Ability to think in business processes
-Self-motivated and used to taking initiative
-Driven for quality
-Attention to detail
-Tenacious and Resilient
-Formal Business Training
-Restricted holiday at month-, quarter- and year-end (as well between Christmas and New Year)
-Availability at quarter end to ensure all shipping issues (escalation matters).
-Flexibility in times of increasing workload.
-This position will report to Director Business Operations Americas
-Close cooperation with local sales teams and Finance department
Meredith Dean / Redfish Technology
Executive Recruiter, IT Division